We do not sell, trade, or rent your Personally Identifiable Information to others. Ever.

By using PayPal we never see your credit card details so they are never stored on our computers

Overview
Our store allows you to buy products, receive special discounts, e-mails or other promotional information from us. We use the information that we collect about you to fulfil your product and service purchases and to create a more personalised online experience. This is just a brief overview, so please read on for more details about our Privacy Policy. This Policy may change from time to time, so please check back periodically.
Please note: Due to health and hygiene regulations we are unable to exchange or refund Pillows, Quilts, Toppers, Mattress and Pillow Protectors and Under-blankets. Please ensure you select these items carefully before purchase.
Returns & Replacements
We offer a 7-day money back guarantee on products with faulty workmanship or materials. Merchandise may be returned for a full refund of your purchase price, minus our cost of shipping. Items purchased originally with free shipping will have standard ground shipping fees deducted from the refund. Merchandise must be returned in saleable condition, (Original Packaging). Return shipping costs will be the responsibility of the purchaser.

To return an item, just send us an e-mail with your order number and the reason for the return and we'll
get back to you ASAP.

The time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes PayPal to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Orders can not be returned if:
  • The goods have been unpacked and would not be in a condition suitable for resale, if applicable.
  • If the goods and/or the packaging are damaged through miss handling once the courier operator has released the goods, if applicable.
  • The goods have been used.
  • Please note: Due to health and hygiene regulations we are unable to exchange or refund Pillows, Quilts, Toppers, Mattress and Pillow Protectors and Under-blankets. Please ensure you select these items carefully before purchase.

Where do we collect information from you and how do we use it?

Our primary goal in collecting personal information is to provide our visitors with a superior customized online experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order status, to send promotional information, to enhance the operation of our site and administer our systems.
We gather information in the following ways:
Ordering

When you order from us, we collect personally identifiable information from you. If you order one of our products, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, and order number. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contained and these changes will be automatically kept for future use.

With whom do we share your information?
Compliance with Service of Process or Law Enforcement: Occasionally we may be asked by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation, without prior notice to you. AFE Australia Pty Ltd fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we believe to be unlawful.

What are your choices regarding collection, use, and distribution of your information?
Email: We may from time to time send you e-mail or other communications regarding current promotions, specials and new additions to our site. You may "opt-out," or unsubscribe from our newsletters by following the unsubscribe instructions in any e-mail you receive from us. After doing so, you will not receive future promotional emails unless you open a new account or sign up to receive newsletters or emails.

What security precautions are in place to protect against the loss, misuse, or alteration of your information?
In order to most efficiently serve you, credit card transactions and order fulfilment are handled by PayPal. They receive the information needed to verify and authorise your credit card or other payment information and to process and ship your order.
Our site is also secured with encrypted protection provided by GeoTrust.

We do not store credit card information in our database at any time.

Contacting us about privacy questions or concerns
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us. You can find our contact information in the "Contact" section of our site.

Privacy Policy changes
This Privacy Policy was last changed June 2023. If we make changes to any terms or conditions of the Privacy Policy, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this Policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise.

Contact Us

Couldn't find the information you needed? Please send us an e-mail and we will contact you ASAP, usually within a few hours.
Customer Service Hours: Monday-Friday 9:00 AM - 5:00 PM AEST

E-Mail: Click Here

AFE Australia Pty Ltd
PO Box 5113
Algester
Brisbane 4115
Delivery - Inside Australia:
We deliver with Australia Post.
Dispatch will be 1 - 2 working days from date of order.

Your goods will be delivered to your door by Australia Post.

If you will not be home Australia Post will leave your order at your local Post Office for collection at your convenience.

All orders will be sent with a tracking number.

This will be emailed to you on despatch of your order.
Some of our products may be sent to you direct from the manufacturer.
Delivery - Outside Australia:  
We are pleased to deliver your goods offshore; delivery times will be determined by individual postal services.
Tracking numbers do not apply outside of Australia.

Please check with us prior to placing order.
Please use our Contact Us page if you would like further information.
Some of our products may be sent to you direct from the manufacturer.