Returns
& Replacements
We offer a 7-day money back guarantee
on products with faulty workmanship or materials. Merchandise may be
returned for a full refund of your purchase price, minus our cost of
shipping. Items purchased originally with free shipping will have
standard ground shipping fees deducted from the refund. Merchandise
must be returned in sellable condition, ( Original Packaging) ). Return shipping costs may be
charged depending on the nature of the problem.
To return an item, just send us an e-mail with your
order number and the reason for the return and we'll get back to you ASAP.
You should expect to receive your refund within four
weeks of giving your package to the return shipper, however, in many
cases you will receive a refund more quickly. This time period
includes the transit time for us to receive your return from the
shipper (5 to 10 business days), the time it takes us to process your
return once we receive it (3 to 5 business days), and the time it
takes your bank to process our refund request (5 to 10 business days).
We'll notify you via e-mail of your refund once we've received and
processed the returned item.
Orders can not be returned if:
-
The goods have been unpacked and
would not be in a condition suitable for resale
-
If the goods and/or the packaging are damaged through miss handling
once the courier operator has released the goods.
-
The goods have been used.
Contact
Us
Couldn't find the information you needed? Please
call us at 07 3272 6356 or send us
an e-mail and we will contact you ASAP, usually within a few
hours.
Customer Service Hours:
Monday-Friday 9:00 AM - 5:00 PM AEST
Phone Number: 07 3272 6356
E-Mail: Click Here
AFE Australia Pty Ltd
PO Box 5113
Algester
Brisbane 4115
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