Privacy Policy

We do not sell, trade, or rent your Personally Identifiable Information to others without your consent. Ever.

By using Pay Pal we never see your credit card details. Visit www.paypal.com.au for further information.

Overview

Our store allows you to buy products, receive special discounts, e-mails or other promotional information from us. We use the information that we collect about you to fulfil your product and service purchases and to create a more personalized online experience. This is just a brief overview, so please read on for more details about our Privacy Policy. This Policy may change from time to time, so please check back periodically.

What information do we collect from you?

In order to better provide you with numerous products and services, we collect information about our visitors which is Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site.

Personally Identifiable Information
This refers to information that lets us know the specifics of who you are. Personal information is requested when you order a product or service, fill out surveys, and send us feedback. For example, this information might include your name, billing address, shipping address, telephone number, e-mail address, and product details. We are never supplied with your credit card details.

Where do we collect information from you and how do we use it?

Our primary goal in collecting personal information is to provide our visitors with a superior customized online experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order status, to send promotional information, to enhance the operation of our site and administer our systems. We review the actions of our visitors on an aggregate basis to determine customers' preferences. We also do research on our visitors' pages viewed based on the information provided to us during ordering, a promotion, from our server log files, from our web site analysis agents, or from surveys. We will use this data to tailor the visitor's experience at our site, to improve our marketing and promotional efforts, to statistically analyse site use, to improve our product offerings, and to customize our site's content, layout, and services.

We gather information in the following ways:

Ordering
When you order from us, we collect personally identifiable information from you. If you order one of our products, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, or other payment information, order number. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contained and these changes will be automatically kept for future use.

Online Surveys and Polling
In order to improve our services to you, we ask some of our customers to voluntarily complete surveys. Individual survey answers are confidential, although Non-Personally Identifiable Information is collected. If you do not wish to participate in a survey, simply decline to participate when asked.

Newsletters & Promotional E-mails
We offer free newsletters, such as our promotional e-mails, as a service to our customers. We will send you newsletters and e-mails periodically listing current specials and deals. To stop receiving our newsletter, you can easily opt-out by following the instructions in the e-mail.

Contact Information
If you contact us or our customer service representatives by telephone, e-mail or letter, we may keep a record of your correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for your name, e-mail address and order information in order to send you a reply.

Who is collecting your information?

We perform all data collection in-house, never allowing a 3rd-party to access unauthorized data.

With whom do we share your information?

Fulfilment: The information collected by our site is used for processing orders, keeping you informed about your order status, for statistical purposes, for improving our site and its performance, and to notify you of products or special offers that may be of interest to you. We will disclose your Personally Identifiable Information to third parties to fill your order, deliver your order, and provide customer service. For example, we must release your address and telephone information to the delivery service to deliver products that you ordered.

Other Parties: We do not sell, trade, or rent your Personally Identifiable Information to others without your consent. We may release account information when we believe that such release is reasonably necessary to enforce or apply our policies or to protect the rights, property, and safety of AFE Australia Pty Ltd, our users, or others. If customers do not pay us for products ordered, we may submit their account information to a third party collection agency.

Compliance with Service of Process or Law Enforcement: Occasionally we may be asked by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation, without prior notice to you. AFE Australia Pty Ltd fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we believe to be unlawful.

How can you update or correct your Personally Identifiable Information?

During the online ordering process you can review, change, or delete the information that you have submitted. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases.

What are your choices regarding collection, use, and distribution of your information?

Email: We may from time to time send you e-mail or other communications regarding current promotions, specials and new additions to our site. You may "opt-out," or unsubscribe from our newsletters by following the unsubscribe instructions in any e-mail you receive from us. After doing so, you will not receive future promotional emails unless you open a new account or sign up to receive newsletters or emails.

Cookies: You may also set your browser so that it will not accept "cookies" to prevent assignment from our servers of a unique identifier; however, you will be unable to buy on our site if you do so. You can still shop our site with cookies disabled.

What security precautions are in place to protect against the loss, misuse, or alteration of your information?

In order to most efficiently serve you, credit card transactions and order fulfilment are handled by established third party, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.

When you access your account information, the information is kept on a secure server. All of the customer data we collect is protected against unauthorized access by physical security means.

We do not store credit card information in our database at any time.

Contacting us about privacy questions or concerns

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us. You can find our contact information in the "Contact" section of our site.

Privacy Policy changes

This Privacy Policy was last changed on February 2009. If we make changes to any terms or conditions of the Privacy Policy, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this Policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise.